What happened to the days where you had to earn the right to complain? You could have a miserable trip on United, come home whining about the terrible flight, the food, the delays and the general attitude of the airline and when you’d have finally calmed down enough, you would then spend many hours and many phone calls trying to find who to complain to and finally—FINALLY—you’d find the address and send off a pithy and disgruntled letter. Few highs were as satisfying as when you would get an answer back, a form-style apology and a couple of thousand Frequent flyer miles for good measure.
Now, complaining isn’t satisfying, it’s a nuisance! You can barely go to the bathroom at the airport without being asked to fill out of survey asking you: “How was the service? Toilet clean enough? Toilet paper soft enough? Did you love the new scented soap? How about the automated hand drier? Take our survey. It will only take a few minutes of your time.”